Not so long ago, the idea of allowing back-office employees of Swiss & EU financial institutions to work from home, would send shivers down the spine.
COVID-19 has significantly impacted the entire global economy and shaped the way organizations work nowadays. Financial services firms, in order to survive, must have adopted working from home models which has been an eye-opener on the massive spending cuts on office space and infrastructure to counter the economic crisis. It is not a surprise that the majority of the financial players see back office roles to continue working remotely and consider moving them to more attractive locations.
Outsourcing services abroad is not a new concept but a verified hybrid business model that reduces turnaround time, increases efficiency, cuts costs and eventually generates profit.
Today, outsourcing financial data processing and client due diligence processes are allowed as long as the financial institutions follow the regulations and standards applicable to their specific structures.
As a team leasing audit-transparent outsourcing firm, we take care of your fixed repetitive, manual and operational back-office activities to let you focus on strengthening your core business objectives.
Our asset is our location. In Poland, average monthly salary is almost 60% lower than in Western Europe countries, allowing you to significantly reduce your company's fixed costs but at the same time keeping your back-office department close within the same Central European Time (CET) zone.
Our outsourcing contracts are ready-to-adjust and are carefully prepared by lawyers, experienced in BPO/SSC sector.
We integrate with your business unit IT system. Your company is the sole admin of the data. We follow not only our own strict internal IT security and privacy information policies but also apply yours. Our company keeps controls in place prohibiting saving the data on the computer hardware, printing any documents out and using social media applications.
In order to evidence the work delivered, we use a dedicated system that captures only the number of working hours and type of tasks we complete, without using any sensitive data. The collaboration is secured, monitored, quantified and controlled at all times.
Alternatively, we are able to provide the outsourced services through our information security platform.
We bring together experts to make sure you feel your back-office services are at good hands. The project managers have a customized and unique operational experience and regulatory knowledge last but not least in Finance, AML, CDD, KYC, QA, MIS and project management mastered in the financial institutions based in Switzerland such as: JP Morgan (Suisse) SA, Barclays Bank (Suisse) SA, Deutsche Bank (Suisse) SA and Edmond de Rothschild (Suisse) SA. Our pro-active approach, transparent communication and knowledge of your business, its corporate culture and Swiss & EU regulatory expectations are available for you at your table.
We deliver holistic service or single project assistance. Let us help you decide how many people you need for specific project to meet required deadlines or buy-in all human resources of our organization for specific period of time. Verify if SLAs and KPIs meet your requirements. We are open for negotiations as long as we can build our collaboration on trust and crystal-clear arrangement.
We believe that pillar of the outsourcing is a customer trust. Brand name and reputation are at stake when the business does not ensure it is compliant with regulations that includes privacy program framework, cross-border rules and contractual safeguards.
We do not take any risk in engaging in the business that we are not able to adequately protect and deliver.
We are proud to have in our professional experience corporate culture insight that have imprinted the core value in the way we conduct the business. Awareness is a baseline for daily duties we perform. „If people are not aware of what they are processing, they are also unaware of the consequences and liabilities that result from not knowing."
Our mission is to constantly train people on the awareness of the sensitive tasks they are entrusted to complete. With tone from the top, we hold employees accountable for following internal policies and procedures that make the organization integrated engine with clearly defined mission and values.